Shipping policy
Shipping Policy
Effective Date: July 16, 2026
Thank you for shopping with RxMotion LLC ("RxMotion," "we," "our," or "us"). This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from rxmotion.store.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).
Shipping Rates
Shipping costs are calculated at checkout based on your shipping destination, package weight, dimensions, and selected shipping method.
From time to time, RxMotion LLC may offer free shipping promotions. Any qualifying offers will be clearly displayed on our website.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
- Standard Shipping (United States): 3–7 business days
- Expedited Shipping: 1–3 business days (when available)
- International Shipping: Delivery times vary depending on destination country and customs processing.
Delivery estimates are provided for convenience only and are not guaranteed.
Shipping Carriers
We work with trusted shipping carriers, including but not limited to:
- USPS
- UPS
- FedEx
- DHL (for select international shipments)
Carrier selection may vary depending on your location and the shipping option selected.
Tracking Your Order
If tracking is available for your shipment, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active after receiving your confirmation email.
Shipping Delays
Although we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Carrier delays
- High shipping volumes
- Customs inspections
- Incorrect or incomplete shipping information
- Other unforeseen events
RxMotion LLC is not responsible for delays caused by shipping carriers or circumstances outside of our reasonable control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately at orders@rxmotion.store. We will make every reasonable effort to update your shipping information before your order is processed.
Once an order has shipped, we cannot guarantee that shipping address changes can be made.
Lost or Damaged Packages
If your package is lost, damaged, or arrives in unsatisfactory condition, please contact us as soon as possible at orders@rxmotion.store.
To assist with any shipping claims, we may request photographs of the package, shipping label, and damaged item(s).
International Orders
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.
These fees are not included in the purchase price or shipping cost unless otherwise stated during checkout.
Order Questions
If your order has not arrived within the estimated delivery timeframe or you have any shipping-related questions, please contact our Order Support Team.
Order Support
RxMotion LLC
Order Support Email: orders@rxmotion.store
General Support: support@rxmotion.store
Phone: (213) 296-6311
Mailing Address:
8605 Santa Monica Blvd
PMB 275870
West Hollywood, CA 90069-4109
United States
Changes to This Shipping Policy
RxMotion LLC reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon being posted on this page. Your continued use of our website following the posting of any updates constitutes acceptance of the revised Shipping Policy.