Refund policy
Refund & Return Policy
Effective Date: July 16, 2026
At RxMotion LLC, we want you to be satisfied with your purchase. If you are not completely satisfied, we're here to help.
Return Window
We accept return requests within 30 days of the date your order is delivered.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With original tags attached (if applicable)
- In its original packaging
- Accompanied by proof of purchase or your order number
Starting a Return
To request a return, please contact our Returns Team at:
Email: returns@rxmotion.store
Please include:
- Your order number
- The reason for your return
- Photos of the item if it is damaged, defective, or incorrect
Do not send your item back without first contacting us. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide detailed return instructions, including the appropriate return address if applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at returns@rxmotion.store.
Please include clear photographs of:
- The product
- The shipping packaging
- The shipping label (if applicable)
We will review your claim and work with you to provide a replacement, refund, or other appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Final sale or clearance items
- Gift cards
- Digital products (if applicable)
- Products that have been worn, washed, altered, or damaged after delivery
If you have questions about whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or product, please request a return (if eligible) and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
For orders delivered to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason, where required by applicable law.
Returned items must remain:
- Unused
- Unworn
- In their original packaging
- Accompanied by proof of purchase
Some exceptions may apply for custom or personalized products where permitted by law.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at returns@rxmotion.store.
Return Shipping
Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law.
Contact Us
RxMotion LLC
Returns: returns@rxmotion.store
General Support: support@rxmotion.store
Phone: (213) 296-6311
8605 Santa Monica Blvd
PMB 275870
West Hollywood, CA 90069-4109
United States